"The media should invest in the relationship business, and not only in the content business", says Jeff Jarvis. Some online media are building successful communities, enhanced and engaged through soci...
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Sarah Laitner
communities ed. The Financial Times
Sarah Laitner is the communities editor at the Financial Times in London. She oversees the FT's social media journalism and newsroom-led engagement with readers. Her previous roles include Brussels correspondent and blogs editor. She joined the FT as a graduate trainee.
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